Guarantees and FAQs

Arrival Guarantee:
For live plants: 
For shipped- They are guaranteed to arrive alive and intact. If your plant was damaged in transit you are required to notify us with images of the damage on the day of arrival. Damage will happen due to shipping, so expect minor damage such as loss of a leaf, folds, rips and bruised leaves. Most plants recover quickly. Report sever damage, such as full loss of multiple leaves, broken stems, completely wilted plants , ect. Due to stock on live plants, loss reports from shipping are generally refunded.

From Shop- We do not have a guarantee on live plants once they leave our care. If you are having issues however, we want you to reach out asap. We want to be able to advise you as best we can to get your new plant situated and happy in its environment. 

For items and kits: We must be notified of damaged within 24 hours of arrival with photos. We will replace or refund depending on item and stock. 

Returns:
Live plants-We do not take returns or cancellations on live plants. For bio security reasons once a live plant leaves us it can not be brought back for any reason.

Non-live items- We do take returns within 30 days if item is in original packaging. We will refund in full for the item or exchange for a similar priced item. We do not refund shipping cost to you or back to us, only on the product.

Common Questions:

Do you ship your Terrariums? 
Unfortunately due to the delicate nature of the glass and layers of amendments we do not ship finished terrariums. They are local pick up only. You can order the Terrarium kits and those can be shipped.

How do I care for a Terrarium?
Open Terrarium care is based on the care cycle for the plants inside. These need regular care like any potted houseplant. They should never be kept in direct sun.
Closed Terrarium care instructions can be read here.

How often should I water my plants?
Each plant is unique and has it's own needs based on your space. Do your research. You're now responsible for a living being who depends on you. The most common thing to kill plants is over watering or lack of light. When it doubt, let the soil it dry out. Most plants can survive being underwatered far easier then over watered. Check moist levels all the way to the bottom of the pot, not just the first couple of inches. To be sure of water content in the potting medium you can get a fancy hydrometer to stick in and read the exact content, or a moisture still made of terracotta is also useful. I personally check with a toothpick, or even a wooden dowel.

What plant is this I have?
We appreciate you thinking of us when you want to get information about your current plant. However, we don't know all plants out there or even the hundreds of varieties of a species on sight. That goes for diseases and pests too. We can be close, but even I have to label my plants or I can't be sure. I do suggest downloading a free plant ID app such PlantSnap and iNaturalist. Those are my favorite. Though I catch myself using Google lens to look up plants I randomly come across and just need to know what it is.

Can I make a special plant or terrarium request?
You sure can. We reach out to our vendors weekly so if we don't have it in stock I'm happy to look for it for you. Just drop us an email or a DM on social media. Special orders do require a non-refundable deposit. Please email us a request.

Can we schedule you to visit our neighborhood / pool party/ brewery / bachelorette party / birthday / ect ?
Absolutely! Please call to schedule the bus to be at your event. Long as we're not already booked and you can check our event page anytime for current booked dates.